Day 428: Buenos Aires, Argentina
Wondering why I love Twitter?
I have been traveling for 14 months but today I started my trip back my home country. I’m giddy when I get on the plane and see the Canadian television channels.
It’s familiar. It’s home.
The pilot explains that there are some volcanic ash issues in Chile and they are waiting for an alternative path so I watch Community and Modern Family while the flight attendants hand out water to keep everyone more comfortable.
But things takes a turn for the worse.
Everyone must get off the plane. The flight has been cancelled. Normally this would be bad but when things go wrong Latin Americans get very animated, very loud, very angry.
This is not good.
We’re at the luggage carousel and no one knows what is going on. People are yelling at the airline employees. They are completely losing it. I finally hear that we’re all heading to a hotel.
Thank you Air Canada for not making us sleep in the airport.
But people are still angry and it makes the long and tiring wait for the taxis unbearable as people are already speculating we’re staying in a dump.
Turns out they were wrong and we’re dropped off at a nice hotel, told at 9pm they’ll have a dinner for us and the next morning we’ll be told about our new reservations.
I am a bit stressed because I have plans in Vancouver before TBEX but there is nothing I can do.
Well there is something I can do. I take a bath and have a beer from the mini fridge.
Things will be fine.
But the next morning no one seems to know anything. I call the Air Canada office in Buenos Aires and they have no information. At breakfast there are speculations we could be here for days.
I decide to hide out in my room, the other passengers are triggering my anxiety.
It is time to take things into my own hands.
I start tweeting Air Canada. I had sent a tweet the night before but they didn’t respond so I get a bit more aggressive with my tweets, after all why have a Twitter account if you aren’t going to talk to your customers?
Finally I get a tweet back, to follow Air Canada so we can direct message privately and they share the latest information. I beg to be put on any flight; they ask me to hold tight.
I reach out to every one I know and all my travel blogging friends to tweet Air Canada to get me to Vancouver for TBEX on Thursday. Within 45 minutes 77 people ask Air Canada to put me on the next flight.
One last desperate attempt I call Air Canada again and find out they know nothing, can I call back in a few hours?
But two minutes later I get a tweet that all Star Alliance Network flights have been cancelled for the day but I am confirmed on tomorrow’s flight as long as it runs but they’ll keep me updated on twitter.
Lesson learned? Twitter is not a waste of time.